Weekdays: Mon-Fri, 08:00 - 17:00
280 WOODGRANGE DRIVE, SOUTHEND-ON-SEA, UK
Info@archelonlimited.com

Common Questions About Our Recovery Services

We've compiled answers to the questions we hear most often from clients considering our digital asset recovery services.

01

Which cryptocurrencies do you support for recovery?

We are capable of assisting with the recovery of virtually all cryptocurrencies. The assets we most commonly handle include:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • Dogecoin (DOGE)
  • Bitcoin Cash (BCH)
  • Dash (DASH)
  • Monero (XMR)
  • Stellar (XLM)

Our expertise extends to ERC-20 tokens, DeFi protocol tokens, and other blockchain-based assets. If your specific cryptocurrency isn't listed here, please contact us for a consultation—our capabilities are continuously expanding with the evolving blockchain ecosystem.

02

How can I trust you with my wallet access?

We take immense pride in providing highly professional recovery services. Our trust-building measures include:

  • Legal Contracts: Before any work begins, both parties sign legally binding contracts that clearly outline responsibilities, data protection protocols, and confidentiality agreements.
  • Identity Verification: We require government-issued identification to ensure that recovery requests are legitimate and not associated with stolen or unauthorized wallets.
  • Professional Credentials: Our team consists of licensed professionals with backgrounds in law enforcement, cybersecurity, and financial regulation.
  • Transparency: We maintain complete transparency throughout the recovery process, providing regular updates and detailed reporting.
  • Privacy Protection: All client data is encrypted and protected under strict confidentiality agreements that meet international privacy standards.
03

How do you charge for your services?

Our fee structure is performance-based and designed to align our interests with yours:

  • No Recovery, No Fee: You only pay if we successfully recover your assets. This ensures we are fully motivated to achieve results.
  • Transparent Pricing: All fees are clearly outlined in our service agreement before any work begins, with no hidden charges.
  • Success-Based Payment: Payment is deducted from recovered funds before they are transferred to your specified wallet address.
  • Customized Fee Structure: For complex cases or institutional clients, we offer customized fee arrangements based on the specific circumstances and recovery challenges.
  • Free Initial Assessment: We provide a free preliminary case evaluation to determine recovery feasibility before any commitment is required.
04

What computational resources do you use to access my wallet?

The resources required vary significantly depending on the complexity of the recovery. We employ a range of specialized tools and techniques:

  • Customized Approach: Each case receives a tailored solution based on the specific type of wallet, encryption method, and recovery scenario.
  • Proprietary Technology: We utilize proprietary blockchain analysis tools and AI-driven pattern recognition algorithms developed specifically for digital asset recovery.
  • Hardware Resources: For computationally intensive recovery tasks, we employ high-performance computing resources with specialized hardware acceleration.
  • Security-First Methodology: All recovery processes are conducted within our secure, isolated environment to prevent any risk to your assets.
  • Ethical Standards: We strictly adhere to legal and ethical standards, only employing techniques that are legally permissible and ethically justified for legitimate recovery purposes.
05

Can lost passwords always be recovered?

While we maintain an excellent track record of successful recoveries, no recovery process can guarantee success in every single case. Several factors influence recovery feasibility:

  • Encryption Strength: The complexity of the encryption method used to secure the wallet.
  • Available Information: The amount of information you can provide about the password or recovery phrase.
  • Wallet Type: Different wallet technologies present varying recovery challenges.
  • Time Since Loss: In some cases, the time elapsed since the password was lost can affect recovery possibilities.

During our free initial assessment, we evaluate these factors and provide an honest assessment of recovery likelihood before you commit to our services. We are transparent about the challenges and will not proceed if we believe recovery is highly unlikely.

06

What are your fees?

Our fee structure is designed to be fair, transparent, and aligned with successful outcomes:

  • Agreed Fees: All fees are agreed upon in advance and clearly specified in our legally binding contract.
  • Performance-Based: We operate on a "no recovery, no fee" basis. You only pay if we successfully recover your assets.
  • Deduction from Recovered Funds: Our fees are deducted from the recovered funds before they are transferred to your specified wallet address.
  • Case-Specific Pricing: Fees vary based on the complexity of the recovery, the value of assets involved, and the specific techniques required.
  • Transparent Communication: We provide a detailed breakdown of all potential costs during the initial consultation phase, with no surprises.

For a personalized fee estimate based on your specific situation, we recommend scheduling a free consultation with our recovery specialists.

Our Recovery Process

A step-by-step overview of how we work to recover your digital assets, from initial consultation to successful recovery.

Consultation

We begin with a detailed consultation to assess recovery possibilities and address your questions. During this phase:

What happens during consultation:

  • Initial assessment of recovery feasibility
  • Detailed discussion of your specific situation
  • Explanation of our recovery methodologies
  • Addressing any concerns or questions you may have
  • Preliminary evaluation of success likelihood

Verification & Agreement

Both parties sign legal contracts, and you provide government-issued identification to ensure compliance, security, and legitimate ownership.

Verification process includes:

  • Legal contract review and signing
  • Identity verification with government-issued ID
  • Ownership verification for the assets in question
  • Compliance with legal and regulatory requirements
  • Establishment of secure communication channels

Recovery Period

Based on your specific situation, we implement tailored recovery strategies using appropriate technical approaches.

Recovery approaches may include:

  • Secure transmission of wallet files or hardware
  • Safe remote access to your computer (with your consent)
  • Blockchain forensic analysis and transaction tracing
  • Specialized cryptographic recovery techniques
  • Multi-signature wallet recovery procedures

Transfer & Completion

Once recovery is successfully completed, your assets (minus our agreed-upon fees) are transferred to the new wallet address specified in our contract.

Transfer process ensures:

  • Secure transfer to your specified wallet address
  • Deduction of agreed fees from recovered funds
  • Comprehensive documentation of the recovery process
  • Final reporting and closure documentation
  • Post-recovery security recommendations

We Help You Recover What's Rightfully Yours

Our team investigates fraud, traces stolen assets, and executes recoveries across borders—with comprehensive legal and technical support. Let us help you navigate the complex landscape of digital asset recovery.